Applicable To
With more devices connected in a "chain" through a USB 3.0 switch, connectivity or detection issues can sometimes occur. The steps below will help you isolate where the problem lies within the device chain.
Instructions
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Connect the dock or hub directly to a USB port on your computer, bypassing the switch, to see if the problems still occur.
If the answer is yes, then this is not a problem with the switch itself, and you should refer to the product page of the dock or hub for more help.
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Test whether the problem occurs on both computers connected to the switch or just one of them.
If the answer is just one, you are likely dealing with a host-specific problem.
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Check if the problem occurs when the setup is connected to other USB ports on the computer.
If the answer is no, then there could be a difference between the computer's USB ports.
If the Issue Persists
Please contact us at support@plugable.com for more assistance, along with a copy of your answers to the questions above to assist in troubleshooting, and we would be glad to help further.
