In many cases when a USB hub isn't behaving as expected, this means that the hub controlling chipset is in a bad state. If a hub is not behaving as expected in any way, performing the following reset procedure in the order presented often fixes any issues.
- Unplug the power and USB cables from the rear of the hub
- Wait ~30 seconds
- Re-attach the power cable
- Re-attach the USB cable
If that doesn't help, the hub controller(s) may have failed. In this case, please contact us directly for assistance.