This typically occurs because the microscope's LED lights are turned off or the viewing software lacks permission to access the device. You can resolve this by rotating the light control wheel to turn on the LEDs, or by adjusting your operating system's security settings.
How to Fix a Black Screen Issue
- Turn the LEDs on by rotating the grey light control wheel, as the LED control is in the off position from the factory and requires illumination for most indoor lighting conditions.
- Modify your operating system's security settings to grant the software permission to access the microscope.
Applicable To
- USB2-MICRO-250X
