Applicable To

Plugable Docking Stations

Problem Summary

The internal USB hub in a docking station may occasionally stop working correctly, leading to your computer not detecting connected USB devices or failing to recognize the dock entirely. This can often be resolved by performing a power-cycle of the dock in a specific order to fully reset its internal hub chipset.

Instructions

1. Disconnect all USB peripherals connected to the dock.
2. Disconnect the docking station from the host computer.
3. Disconnect the dock's power adapter from power.
4. Leave the dock unplugged for at least 1 minute to allow power to dissipate.
5. Connect the docking station initially into power only.
6. Connect the docking station to the host computer.
7. Reconnect your USB peripherals and test them for functionality.

Expected Result

Your computer should successfully recognize the docking station and detect all connected USB peripherals.

If the Issue Persists

Reach out to Plugable support by email at support@plugable.com